I’m fast, efficient, & customizable. I’m easy to use, and no developers are required to customize me. I'm loaded with features to help employees get their work done. Here are just a few:
Create step-by-step interactive walkthroughs that guide users through each step of a complex process. Walkthroughs are customizable and easy to create. No developers required!
"Our journey to the cloud has taken a couple of years. We knew the right tools were out there, but our users appeared confused and adoption was suffering. Support tickets for how-to's were at an all-time high and that is where [Vic] came in. [Vic] has given my team their time back to prioritize other projects and strengthen our organization."
“I was part of the product testing when we were originally seeking a product for SharePoint tier 1 support at TD Ameritrade and thought at that time that it was a no brainer to go with [Vic]. I was very happy when management approved the purchase and even happier after seeing the results. Our calls for support were substantially decreased; prior to having [Vic], I received 3-4 times as many questions and requests for help. And now, your product interface has improved, the content is so much richer than when we first came on board, the growth of this product is very impressive. I would highly recommend [Vic] to anyone looking to enhance their tier 1 support.”
"My favorite part about [Vic] is the context sensitivity of the application. It knows who a user is, where they are and what kind of access they have within the application to be able to deliver specific instruction to that user in the time that they need it. The flexibility to be able to customize [Vic's] interface to be able to deliver our own content is also a big win."
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