Ask VicPowered by VisualSP

Simple pricing that
scales with your needs

My job is to make things simple. Pricing should be simple too.

Monthly
Annually
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Choose number of users

Free features

Limited functionality on your internal web applications

Add a limited version of Ask Vic to your internal enterprise web applications (ex: custom web applications, Dynamics 365 F&O, ServiceNow, Salesforce, Workday, SuccessFactors, etc.) to provide one consistent help system to your employees throughout your organization.

Easy no-code implementation
Code-free launch of Ask Vic to you and your team.
Microsoft Clarity integration
Identify your internal web app pain points with Microsoft Clarity by observing heatmaps, recorded sessions, and more. Clarity is embedded in the Ask Vic app so, there’s no coding on your end for deployment or configuration.

Two author licenses

Author accounts are used to create and customize items.

Up to 20 end users

The free version is limited to 20 end users.
Customize free content

Easily customize existing training content or create your own. Free version is limited to 3 items.

Ask Vic basic content pack
Pre-built training content items in the form of videos and quick reference guides curated and kept up to date by the Ask Vic team.
Custom content creation available

Custom content created by the Ask Vic team exclusively for your organization is available for purchase.

Online support

We stand behind our product. Full unlimited online support in daily "Office Hours" and a responsive support desk for all customers is included.

Premium features

popular

Full functionality on your internal web applications

Add the full-featured Ask Vic app to your internal enterprise web applications (ex: custom web applications, Dynamics 365 F&O, ServiceNow, Salesforce, Workday, SuccessFactors, etc.) to provide one consistent help system to your employees throughout your organization.

Easy no-code implementation
Code-free launch of Ask Vic to you and your team.

Microsoft Clarity integration

Identify your internal web app pain points with Microsoft Clarity by observing heatmaps, recorded sessions, and more. Clarity is embedded in the Ask Vic app so, there’s no coding on your end for deployment or configuration.
Unlimited author licenses
Author accounts are used to create and customize help items.
Customize all content

Easily customize existing training content or create your own custom items such as walkthroughs, in-app help, videos, articles, banners, and more.

Ask Vic content pack
Pre-built training content items in the form of walkthroughs, videos, and quick reference guides curated and kept up to date by the Ask Vic team.
Custom content creation included
Ten custom training content items created by the Ask Vic team exclusively for your organization. Content type can include videos, walkthroughs, animated images, tooltips, and more.
Online support

We stand behind our product. Full unlimited online support in daily "Office Hours" and a responsive support desk for all customers is included.

Usage analytics
Complete analytics and reporting of user activities and ROI of the Ask Vic system.
Draft with AI
Enhance your writing process using the power of advanced artificial intelligence to create and refine content drafts.
White label branding
The Ask Vic app is customized with your company branding when it is delivered.
Customer success services
Monthly performance reviews by the Ask Vic team of our product in your environment. Custom iterative configuration of settings and help items using best practices to continually increase user engagement.
Private training sessions
Training sessions (1 every other month) designed and delivered specifically for your organization.
Ask Vic developers subscription
Developer subscription that can be installed in your sandbox or QA environment.
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Ask Vic app for your internal web applications

Add Ask Vic to all of your internal enterprise web applications (ex: custom web applications, Dynamics 365 F&O, ServiceNow, Salesforce, Workday, SuccessFactors, etc.) to provide one consistent help system to your employees throughout your organization.

Easy no-code implementation

Code-free launch of VisualSP to you and your team.

Microsoft Clarity integration on most web applications

Identify your internal web app pain points with Microsoft Clarity by observing heatmaps, recorded sessions, and more. Clarity is embedded in the VisualSP app so, there’s no coding on your end for deployment or configuration.

Unlimited author licenses

Add an unlimited number of authors to create and customize help items.

Customize all content

Easily customize existing training content or create your own custom help items such as walkthroughs, in-app help, videos, articles, banners, and more.

Online support

We stand behind our product. Full unlimited online support in daily "Office Hours" and a responsive support desk for all customers is included.

Custom branding

Ask Vic is customized with your company name and logo when it is delivered.

Ask Vic for Teams app

Adds Ask Vic training and self-support information directly within Teams as an app so users can access it without leaving their flow of their work.

Ask Vic usage analytics

Complete analytics and reporting of user activities and ROI of the Ask Vic system.

Customer success services

Quarterly performance reviews of our product in your environment. Custom iterative configuration of settings and help items using best practices to continually increase user engagement (see details of how it works).

Ask Vic developers subscription

Developer subscription that can be installed in your sandbox or QA environment.

Ask Vic content pack

Pre-built training content items in the form of walkthroughs, videos, and quick reference guides curated and kept up to date by the Ask Vic team (sample content).

Custom content creation

Custom training content (1 per month) created exclusively for your organization. Content type can include videos, walkthroughs, animated images, tooltips, and more.

Private training sessions

Training sessions (1 every other month) designed and delivered specifically for your organization.
I Work with some pretty amazing people

I Don't Like to Brag...
I Let Others Brag For Me

Chris Reynolds
Malinda Powell
Lynley Hipps
Chris Reynolds
Chris Reynolds
Head of System at NHS UK

"Our journey to the cloud has taken a couple of years. We knew the right tools were out there, but our users appeared confused and adoption was suffering. Support tickets for how-to's were at an all-time high and that is where [Vic] came in. [Vic] has given my team their time back to prioritize other projects and strengthen our organization."

Malinda Powell
Malinda Powell
Senior Systems Analyst / TD Ameritrade

“I was part of the product testing when we were originally seeking a product for SharePoint tier 1 support at TD Ameritrade and thought at that time that it was a no brainer to go with [Vic]. I was very happy when management approved the purchase and even happier after seeing the results. Our calls for support were substantially decreased; prior to having [Vic], I received 3-4 times as many questions and requests for help. And now, your product interface has improved, the content is so much richer than when we first came on board, the growth of this product is very impressive. I would highly recommend [Vic] to anyone looking to enhance their tier 1 support.”

Lynley Hipps
Lynley Hipps
Support Manager / TSYS

"My favorite part about [Vic] is the context sensitivity of the application. It knows who a user is, where they are and what kind of access they have within the application to be able to deliver specific instruction to that user in the time that they need it. The flexibility to be able to customize [Vic's] interface to be able to deliver our own content is also a big win."

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